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Delivery & Returns Policy

Free UK Delivery on All Orders Over £49 inc VAT*

The best way to be kept up to date with any delivery issues is via our twitter feed

NORMAL UK DELIVERY SCHEDULE

KL Nuts Bolts and Engineering Supplies Ltd  endeavors to offer a same day dispatch* service on all orders made before the following cut off times

Day

Time

Monday

4pm

Tuesday

4pm

Wednesday

4pm

Thursday

4pm

Friday

4pm **

Saturday

Closed **

Sunday

Closed **

*Items marked as In Stock for next day delivery.

** All orders received after 4pm Friday or on Saturday or Sunday will be despatched the following Monday.

UK Mainland orders below £49.00 (inc VAT) are subject to a £6.95 handling and packaging fee.

Deliveries outside the UK mainland are all subject to delivery charges - these charges will differ with each product and the best way to find specifics is to call on +44 (0)1553 763487

As soon as your order is dispatched we will notify you by e-mail. If it is not possible to deliver your order within the allotted time period or if for any reason it is not possible to fulfil your order we will inform you by email or telephone.

Should your order consist of multiple items, some stating a longer lead time than others, we will endeavor to dispatch in multiple shipments as items are available from our stock.

KL Nuts Bolts and Engineering Supplies Ltd  hold the majority of our available products in stock and for non-stocked items we have live feeds from our suppliers detailing their stockholding so you can be assured the stated delivery timescale is accurate.

All deliveries will be made by road transport carrier or our own vehicles and will require a signature on delivery. Customers should make every effort to be available to receive the delivery as no parcels will be left without a signature. In the event the customer not being in when delivery is attempted, a card will be left detailing the drivers actions e.g. taken to a convenient local collection point , left with neighbor, details of how to arrange a redelivery or to collect from the local parcel company depot.

We also offer a pallet delivery service for bulky orders. Please ensure you have an appropriate offload facility for the receiving of pallets. There may be a surcharge for bulky orders - we will contact you before dispatch of your order.

Local orders can be collected during office hours at our showroom Unit 5, Oldmedow Road, Hardwick Industrial Estate, King’s Lynn, Norfolk, PE30 4JL or can be delivered same day at extra cost to be confirmed at the time of the order.

It is advisable to inspect the goods prior to signing for delivery. If you can see any damage whatsoever to the packaging sign for the goods as damaged. If this is not possible please ensure you sign for the goods unexamined to allow us to take any claims up with our delivery partners if necessary.

Prices for delivery are subject to change without prior notice by KL Nuts Bolts and Engineering Supplies Ltd  . KL Nuts Bolts and Engineering Supplies Ltd  reserve the right to contact the customer prior to dispatch of goods to inform of a change in the cost of delivery.

Should your purchase have been supplied direct from one of our suppliers the terms and conditions of the supplier will apply. See our suppliers own websites for details.

*Items marked as In Stock (Subject to Availability)

Offshore Deliveries

All local taxes and duty is to be paid by the receiver.
SPECIAL NOTICE - For deliveries to Norway there is an additional KR250 Formal Clearance charge. Therefore, to minimise charges, all deliveries to Norway will be delivered in 1 shipment once we have completely packed your order.

PO Boxes and BFPO Addresses

Our carriers do not deliver to PO Boxes or BFPO addresses. We apologise for any inconvenience this may cause

 

Returns

Items not Required

We will endeavor to provide as much information within the content of our product pages to allow you to make an informed decision on your purchase. However, should you require to return any product, we will allow you to do so within 14 days of the day after receipt. If you do this, please contact KL Nuts Bolts and Engineering Supplies Ltd on 01553 763487 or james@klnutsbolts.co.uk quoting your original invoice number to be provided with a Return Material Authorisation (RMA) number. KL Nuts Bolts and Engineering Supplies Ltd will then e-mail you a RETURNS FORM and you must fill this in and enclose with the returned goods.

You will have to arrange the return of the goods yourself and track them using a reputable carrier.

We ask that you do everything possible to ensure the goods are returned to us in good condition and if possible with their original packaging. Please include a copy of the completed RETURNS FORM. This will help speed up the whole process.

Return address: KL Nuts Bolts and Engineering Supplies Ltd Unit 5 Oldmedow Road, Hardwick Industrial Estate, King’s Lynn, Norfolk, PE30 4JL

We will refund the total cost of the goods when the goods are returned with the correct paperwork. We can arrange uplift of the items at an extra charge.

Should your purchase have been supplied direct from one of our suppliers the terms and conditions of the supplier will apply. See our suppliers own websites for details.

PLEASE NOTE, if you wish to return any items not required after 14 days then we will charge a re-stocking fee of 15%. Alternatively you can arrange your own return.

Faulty, Incorrectly Supplied or Damaged Items

If we have supplied an item incorrectly, or if it is damaged when received or is faulty when received you should notify us within 24 hours of receipt on 01553 763487 or james@klnutsbolts.co.uk quoting your original invoice number. We will supply a RETURNS FORM which must be filled in and enclosed with the returned goods.

KL Nuts Bolts and Engineering Supplies Ltd will arrange the uplift of the goods. Should we, after inspection of said items be satisfied as to the alleged defects we will either replace the goods or arrange a refund of the full value of the goods and any carriage costs incurred.

 

 

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